New Heights Dental & Braces

Awesome dental especially orthodontics is their specialty I would recommend all the services here

3 years away from SA and upon returning I knew which dentist I wanted. Still 3 years later Dr Riley and his office are professional and friendly! Office follows updated treatment options and even is a platinum invisalign provider. Never felt rushed or pressured into treatment. The staff is so courteous from the minute you walk inside. Saw Dr Riley and Dr Mo today, both with excellent bedside manner and heart.

Out of the few dental offices I have treated at, New Heights and dental has been by far THE BEST. As soon as you walk into the lobby, you're greeted by the staff. The lobby smells great and it is very clean! Everyone gives of the best vibes! My mother is the one who recommended this business to me and she loves it.

The incompetency of the system and front desk personnel has ended my relationship with this company for my needs.

It's such a shame the terrible communication and system redundancies do an injustice to how great I've found the actual hygienist & dentists to be. The only reason they get a 2 star is because the actual professionals I dealt with were great.

If you can get past the front counter you'll likely have a great experience, it's dealing with everything else that I find extremely lacking.

For me, I'm tired of wasting my time communicating to no effect and doing their job for them. When I had coverage I had to be the liaison between the company and the dental office to get anything done. Once I dropped my coverage it was a CONSTANT issue that they kept calling me to get the new coverage information. Every Single Appointment.

Each time, I would patiently explain I didn't have any. Somehow the next appt it was the same question. Annoying but I could handle it if it was the only oversight.

My dental check-up today was scheduled months in advance from my last appt to make sure everything was good and my gums were healthy.

On 9/9/19 I received a text to confirm my appt or call if any questions. I called and spoke to someone, once again having to inform them I had no insurance to update. I confirmed the details of the appt, the time, and the estimated cost for services if they felt a cleaning was necessary. Feeling confident my appt was sufficiently confirmed. I received another text confirming my appt was scheduled ( with no requirement noted that I still needed to confirm the appt).
Today after signing in, I'm called to the desk to be told I'm not on the schedule. That because they called me on Friday to confirm my appt but didn't speak to me I was removed. Seriously?!
How many times do I have to confirm the same appt?
I'm done. I'll find a competent office to take care of my and my daughters future needs.

The last week in August I receive a bill from February with a balance due. The statement stated that I was seriously past due and needed to pay immediately. I contacted the business office and was told it was a computer glitch. Well . . . that would all work EXCEPT the very same happened to me the previous year where I was assured this would be addressed and never repeated! The charge is for x-rays that they took. They did not advise me that these x-rays would not be covered by my insurance and the were completely unnecessary as I was just there for a routine cleaning and had just had x-rays taken 6 months prior. I'm assuming that when they take the x-rays that it is included in my insurance. If it is not, then I should have given my consent prior to the x-rays being taken.

The billing office could care less. She first said the $55 charge was for fluoride treatment that I opted for. I told her, "No, I paid the $20 co-pay for that at the time of treatment." Then she told me it was for X-rays. I called back to cancel my upcoming cleaning appointment. The receptionist couldn't have been kinder, profusely apologizing for what has happened and stating how much they wanted to keep me as a patient. She stated she would remove the charge and that they are having trouble finding/keeping someone to do the billing, so the sent it out to third party.

Well, when you send it out, knowing your billing is in arrears, you make sure your third party sends an explanatory note to your patients. I think what is most disappointing is that I had this full conversation with Dr. Riley the last time this occurred. Evidently he is unwilling or unable to implement changes.

Again, I can't offer enough praise for the receptionist for appointments. She was sincere and nice. I wouldn't give you two cents for the billing lady. She could care less - just pay the bill.

Dr. Riley, I'm sorry that you have chosen not to implement the changes you assured me you would take. You seem to have chosen your billing company over your patients. I loved New Heights Dental, but I'm not going to go through this every year.

This is a place for upsell dentistry in 78209. Always the sales pitch! Big hard sell pitch for high ticket veneers "we give you the big gas so you sleep through it all" but they have no track record in a successful veneers - very odd sales technique for a dentist. Keep looking for another dentist.

Can't said enough of how good they are, everyone is very welcoming, from the moment you step in, until you step out. First time I came for a cleaning, I knew I needed more than a regular cleaning and they were very accurate on telling me exactly what I needed, then I followed up with regular cleanings after that, then they do reccomend me to start orthodontic work ( and again I knew that since I was little) so I decided to get it done and is been great! My teeth are looking so good and I feel way more confident with my smile. I don't call this upselling, because they actually tell you what you need, if you pay attention to your mouth you'll know it. They care about their patients, that's why I'll keep coming here and reccomend with everyone.

OVERALL (5-stars)
I feel that my overall experience deserved 5-stars due to the actual professionalism and expertise of the dental hygienist who cleaned my teeth, and her assistants. Her service from beginning to end definitely made up for some small things that occurred at check-in time. For that I want to send out a much deserved, "THANK YOU" to a very professional, patient, and expert hygienist -- "Christina" for taking such great care of me and my son.

WAITING ROOM (3-1/2 stars)
The waiting room is stylishly decorated with modern seating, a mini fridge full of bottled water, and a Keurig. However, I found the furniture arrangement a bit disconcerting. After opening the door to the waiting room to enter, I was greeted by two chairs back to back, set in the center of the floor. I had to walk around them to make it to the desk, and it left me wondering how awkward it would have been if they had been occupied by waiting patients. The waiting room is a bit narrow, so I can see how that arrangement may be the only way those extra chairs could be added, but I definitely found it awkward.

CHECK-IN (3-1/2 stars)
Admittedly, things were a bit confusing at check-in, as I guess I was supposed to do a bit more to arrange the delivery of my x-rays from my former provider; however, the staff was eager to help and worked around that situation until I could get in touch with my former dentist to have the x-rays sent over. NHD explained that they'd recommend that we wait to have my records sent over, so that I wouldn't repeat any services that I'd already received, and avoid being charged by my insurance provider. I definitely felt as if they were looking out for my best interests, despite any inconveniences to their scheduling.

E-DOCUMENTS & E-SIGN (4-stars)
I completed the necessary 'paperwork' on an iPad, which was convenient and easy -- very user-friendly. Then, I was called up to the front to sign after verbally listening to more policies. I would recommend that a very simple "what to expect" be given to each new patient when they arrive -- something like, "So, we will have you fill out the majority of the paperwork on the iPad, then call you up to have you e-sign a couple of additional items. Once that is completed, we will be calling you back right away." I am not an audible learner, and would have appreciated a screen to look at while the receptionist read the document that I was expected to sign.

CLEANING & TREATMENT (5+++ stars)
Since this is what really matters, I've decided that this is the most important piece and what I based the 5-stars overall on. The dental tech was polite and professional, and she quickly answered all of my questions. Once my x-rays were completed, I was greeted by a polite, confident, and professional dental hygienist, named Christina, who proceeded to examine and clean my teeth. She used some really amazing new technology, which really expedited the process. Rather than slowly, hand-scraping coffee stains from my teeth, she employed a dental pressure-washer of sorts, that essentially cut the time in half -- not to mention the icky, scraping sounds, and feelings from hand-scraping.

EXPLANATION OF BENEFITS AND CHARGES (5+ stars)
Once she was finished, the dentists came right in and confirmed that I did need a filling. When I requested to have an appointment for that ASAP, they were happy to accommodate me early the following week without question. Additionally, another front office staff member was at the ready to explain what my charges for the filling were going to look like. She broke down the explanation of benefits, and what they expected the insurance to cover and what I was expected to pay out of pocket. I found this very helpful, and appreciated the detail. The staff member covering this portion of my visit was also professional and engaging, and I really enjoyed my conversation with her as well, despite the fact that I don't remember her name.

RECOMMENDATION
I would definitely recommend NH Dental to my friends and family, and I feel fortunate to have found them!

If you smoke don't even try it - a million great reviews does not mean they don't judge you- yep I smoke but smoking doesn't make teeth fallout and I'm not here for therapy I'm paying you thousands for a service. No THANKS

go get a therapist license after the dentist said help us help you- how about I'm here after 10 years and I said I smoke and want to quit but you will keep going

Your not the only game in town buddie poor Dr Riley he was good until he brought all these other idiots on as therapists who won't shush their opinion on your personal life - take my money do the service and let me do the personal choices - you can recommend all day and I said I know but then you follow it up well you gotta help us help you- whaaat?? I got up shook his hand and said no thanks

Such great staff. Dr. Riley always makes me feel very comfortable and I never feel rushed. As long as I live in San Antonio, I will be coming here for any and all dental work!